Services and Support

Services and Support

Our company offers end-to-end, one-on-one customer service—from consultation and order placement to installation—ensuring that any issues are promptly resolved for you.

Common Issues with CV-Series Indoor High-Voltage Vacuum Circuit Breakers

Phenomenon Fault
The handcart cannot be pushed in or pulled out.

1. The circuit breaker is in the closed position;

2. The handle is not fully inserted into the push‑in hole on the chassis vehicle.

3. The actuating mechanism has not fully reached the experimental position, preventing the chassis’s locking plate from disengaging from the cabinet body.

Refusal to comply

1. The circuit breaker is in the unenergized state.

2. The circuit breaker is already in the closed position.

3. A closing‑lockout coil has been selected; the auxiliary power supply is not connected.

4. Inaccurate secondary circuits, or damage to secondary components such as auxiliary switches and closing release devices.

5. The handcart-type circuit breaker has not been fully inserted into the working position or the test position.

6. After installation in conjunction with the cabinet, the circuit breaker frame becomes deformed.

Refuse to distribute

1. The circuit breaker is in the open position.

2. The secondary circuit is inaccurate, or secondary components such as auxiliary switches and trip release mechanisms are damaged.

3. After installation in conjunction with the cabinet, deformation of the circuit breaker frame causes the closing mechanism to reach an over‑dead‑center position.

 

The circuit breaker is in the closed position.

Phenomenon Fault
The handcart cannot be pushed in or pulled out.

1. The circuit breaker is in the closed position;

2. The handle is not fully inserted into the push‑in hole on the chassis vehicle.

3. The actuating mechanism has not fully reached the experimental position, preventing the chassis’s locking plate from disengaging from the cabinet body.

Refusal to comply

1. The circuit breaker is in the unenergized state.

2. The circuit breaker is already in the closed position.

3. A closing‑lockout coil has been selected; the auxiliary power supply is not connected.

4. Inaccurate secondary circuits, or damage to secondary components such as auxiliary switches and closing release devices.

5. The handcart-type circuit breaker has not been fully inserted into the working position or the test position.

6. After installation in conjunction with the cabinet, the circuit breaker frame becomes deformed.

Refuse to distribute

1. The circuit breaker is in the open position.

2. The secondary circuit is inaccurate, or secondary components such as auxiliary switches and trip release mechanisms are damaged.

3. After installation in conjunction with the cabinet, deformation of the circuit breaker frame causes the closing mechanism to reach an over‑dead‑center position.

 

The handle has not been fully inserted into the push‑in hole on the chassis.

Phenomenon Fault
The handcart cannot be pushed in or pulled out.

1. The circuit breaker is in the closed position;

2. The handle is not fully inserted into the push‑in hole on the chassis vehicle.

3. The actuating mechanism has not fully reached the experimental position, preventing the chassis’s locking plate from disengaging from the cabinet body.

Refusal to comply

1. The circuit breaker is in the unenergized state.

2. The circuit breaker is already in the closed position.

3. A closing‑lockout coil has been selected; the auxiliary power supply is not connected.

4. Inaccurate secondary circuits, or damage to secondary components such as auxiliary switches and closing release devices.

5. The handcart-type circuit breaker has not been fully inserted into the working position or the test position.

6. After installation in conjunction with the cabinet, the circuit breaker frame becomes deformed.

Refuse to distribute

1. The circuit breaker is in the open position.

2. The secondary circuit is inaccurate, or secondary components such as auxiliary switches and trip release mechanisms are damaged.

3. After installation in conjunction with the cabinet, deformation of the circuit breaker frame causes the closing mechanism to reach an over‑dead‑center position.

 

CW1 Series Intelligent Molded Case Circuit Breaker

Serial number Technical issue Possible causes Inspection and Troubleshooting Methods
1 Circuit breaker tripped (fault indicator light on) Overload trip (long-time delay indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. Analyze the load and grid operating conditions;

3. If an overload is confirmed, immediately identify and rectify the fault.

4. If the actual operating current does not match the long-time delay trip current, adjust the long-time delay trip setting to reflect the actual operating current, ensuring proper protective coordination.

5. Press the reset button to reclose the circuit breaker.

Short-circuit fault tripping (short-time delay or instantaneous—indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. Check the setpoints of the smart controller;

4. Inspect the circuit breaker to ensure it is in good condition and confirm that it can be closed and operated.

5. Press the reset button to reclose the circuit breaker.

Ground fault tripping (ground fault indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. If no ground fault is detected, verify that the ground-fault current setting is appropriate and matches the actual protection requirements; if the setting is incorrect, adjust the ground-fault current setting accordingly.

4. Press the reset button to reclose the circuit breaker.

Undervoltage release tripping

1. Check whether the supply voltage is below 70% of Us;

2. Check whether the undervoltage release and the control unit are malfunctioning.

Mechanical interlock operation Inspect the operating status of two circuit breakers equipped with mechanical interlocks.
2 The circuit breaker cannot be closed. The undervoltage release has not been energized.

1. Has the undervoltage release been energized?

2. Check whether the supply voltage is below 70% of Us;

3. Check whether the undervoltage release and the control unit are malfunctioning; if a fault is confirmed, replace the undervoltage release.

The reset button does not reset. Press the reset button to reclose the circuit breaker.
The drawer-type circuit breaker has not been fully pushed into place. Slide the drawer-type circuit breaker into place (you should hear two distinct “click” sounds).
Poor contact in the secondary circuit of a drawer-type circuit breaker. Inspect the secondary circuit contacts and eliminate any issues.
Circuit breaker not pre-charged

1. Verify that the motor control power supply is energized and that the voltage is at least 85% of the rated voltage (Us).

2. Inspect the motor’s energy-storage mechanism for any malfunctions.

Mechanical interlocking operation; the circuit breaker is locked. Check whether the mechanical interlocks of all circuit breakers are functioning properly.
Closing solenoid issue

1. Verify that the closing solenoid’s supply voltage is ≥85% of Us.

2. If the closing solenoid is defective and fails to engage, it should be replaced.

3 The circuit breaker trips after closing.

Trip immediately

Time-delay tripping

1. If a short-circuit current is present in the circuit during closing, the fault should be located and eliminated.

2. Check whether there is an overcurrent in the circuit, and locate and eliminate any faults.

3. The circuit breaker mechanism shall be inspected to ensure it is in good working condition;

4. Verify that the setpoints of the smart controller are appropriate; if not, recalibrate them.

5. Press the reset button to reclose the circuit breaker.

4 The circuit breaker cannot trip.

l Cannot trip the circuit breaker remotely.

The circuit breaker cannot be opened by the trip button.

1. Verify that the shunt trip circuit connections are secure and inspect the shunt trip for any faults; if a fault is confirmed, replace the shunt trip.

2. Inspect the operating mechanism for any mechanical malfunctions.

5 The circuit breaker cannot store energy. 1. Cannot be manually energized 2. Cannot be electrically energized

1. Verify that the control power supply voltage of the electric energy storage device is ≥85% of Us, and check for any issues with the circuit connections.

2. Check the motor for any issues;

3. Energy storage system failure.

6 A drawer-type circuit breaker cannot be withdrawn when it is in the “open” position. l The handle has not been pulled out l The circuit breaker has not fully reached the “open” position Remove the handle. Fully swing the circuit breaker to the “Open” position.
7 The drawer-type circuit breaker cannot be rocked into the “connected” position. Foreign objects have fallen into the drawer housing, jamming the ratchet mechanism, or the ratchet mechanism’s gears are damaged. Inspect for foreign objects and assess the condition of the rack and pinion.
8 The smart controller’s screen is blank.

The smart controller is not powered on.

l The auxiliary power input voltage is abnormal.

The secondary output voltage of the base transformer is abnormal.

The connection between the secondary output of the base transformer and the controller is unreliable.

1. Verify that the smart controller’s power supply is properly connected.

2. Disconnect the power supply to the smart controller, then reconnect it. If the fault persists, the controller may be defective and should be replaced.

9 H and HY type controllers have communication abnormalities.

The communication cable is not reliably connected to the circuit breaker terminal.

l The A and B ends of the communication line are connected in reverse.

l The communication distance and connection method have issues and do not meet the requirements.

l There is a problem with the circuit breaker’s communication address configuration.

1. Verify that the communication cable is securely connected to the circuit breaker terminals and that there are no wiring errors.

2. Check whether the A and B ends of the communication cable are connected in reverse; if so, correct the wiring.

3. Verify that the communication distance and wiring configuration meet the specified requirements.

4. Verify that the circuit breaker’s communication address is configured correctly and does not conflict with other devices.

10 The smart controller displays “ERR9”. The temperature around the controller is too high. Lower the ambient temperature

 

CW2 Series Intelligent Molded Case Circuit Breakers

Serial number Technical issue Possible causes Inspection and Troubleshooting Methods
1 Circuit breaker tripped (fault indicator light on) Overload trip (long-time delay indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. Analyze the load and grid operating conditions;

3. If an overload is confirmed, immediately identify and rectify the fault.

4. If the actual operating current does not match the long-time delay setting current, adjust the long-time delay setting current to reflect the actual operating current, ensuring proper protective coordination.

5. Press the reset button to reclose the circuit breaker.

Short-circuit fault tripping (short-time delay or instantaneous—indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, immediately locate and eliminate the fault.

3. Check the setpoints of the smart controller;

4. Inspect the circuit breaker to ensure it is in good condition and confirm that it can be closed and operated.

5. Press the reset button to reclose the circuit breaker.

Ground fault tripping (ground fault indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, immediately locate and eliminate the fault.

3. If no ground fault is detected, verify that the ground-fault current setting is appropriate and matches the actual protection requirements; if the setting is incorrect, adjust the ground-fault current setting accordingly.

4. Press the reset button to reclose the circuit breaker.

Undervoltage release tripping

1. Check whether the supply voltage is below 70% of Us;

2. Check whether the undervoltage release and the control unit are malfunctioning.

Mechanical interlock operation Inspect the operating status of two circuit breakers equipped with mechanical interlocks.
2 The circuit breaker cannot be closed. The undervoltage release has not been energized.

1. Has the undervoltage release been energized?

2. Check whether the supply voltage is below 85% of Us;

3. Check whether the undervoltage release and the control unit are malfunctioning; if a fault is confirmed, replace the undervoltage release.

The reset button does not reset. Press the reset button to reclose the circuit breaker.
The drawer-type circuit breaker has not been fully pushed into place. Move the drawer-type circuit breaker into the correct position (it will be locked in either the “connected” or “test” position).
Poor contact in the secondary circuit of a drawer-type circuit breaker. Inspect the secondary circuit contacts and eliminate any issues.
Circuit breaker not pre-charged

1. Verify that the motor control power supply is connected and that the voltage is at least 85% of the rated voltage (Us).

2. Inspect the motor’s energy-storage mechanism for any malfunctions.

Mechanical interlocking operation; the circuit breaker is locked. Check whether the mechanical interlocks of all circuit breakers are functioning properly.
Closing solenoid issue

1. Verify that the closing solenoid’s supply voltage is ≥85% of Us.

2. If the closing solenoid is malfunctioning and fails to engage, it should be replaced.

3 The circuit breaker trips after closing. Instantaneous tripping, time-delayed tripping

1. If a short-circuit current is present in the circuit during closing, locate and eliminate the fault.

2. Check whether there is an overload current in the circuit, and locate and eliminate any faults.

3. The circuit breaker mechanism shall be inspected to ensure it is in good condition;

4. Verify that the setpoints of the intelligent controller are appropriate; if not, reset them accordingly.

5. Press the reset button to reclose the circuit breaker.

4 The circuit breaker cannot trip. l The circuit breaker cannot be tripped remotely. l The circuit breaker cannot be tripped by the trip button.

1. Verify that the shunt trip circuit connections are secure and inspect the shunt trip for any faults; if a fault is confirmed, replace the shunt trip.

2. Inspect the operating mechanism for any mechanical malfunctions.

3. Is the voltage of the shunt trip device below 85%?

5 The circuit breaker cannot store energy. l Cannot be manually energized l Cannot be electrically energized

1. Verify that the control power supply voltage of the electric energy storage device is ≥85% of Us, and check for any issues with the circuit connections.

2. Check the motor for any issues;

3. Energy storage system failure.

6 A drawer-type circuit breaker cannot be withdrawn when it is in the “open” position.

l The latch was not held down l The lever was not pulled out

The circuit breaker has not fully reached the “open” position.

Press and hold the lock button. Pull out the lever. Fully swing the circuit breaker to the “OFF” position.
7 The drawer-type circuit breaker cannot be rocked into the “ON” position. Foreign objects have fallen into the drawer housing, jamming the insertion mechanism, or the gears of the insertion mechanism are damaged. Inspect for foreign objects and assess the condition of the rack and pinion.
8 The smart controller’s screen is blank.

The smart controller is not powered on.

The auxiliary power input voltage is abnormal.

The secondary output voltage of the base transformer is abnormal.

The secondary output of the base transformer is not reliably connected to the controller.

1. Verify that the smart controller’s power supply is properly connected.

2. Disconnect the power supply to the smart controller, then reconnect it. If the fault persists, the controller may be defective and should be replaced.

9 Communication is abnormal for controllers of models H26, HY26, P25, and P26.

The communication cable is not reliably connected to the circuit breaker terminal.

The polarity of communication lines A and B is reversed.

The communication distance and connection method have issues and do not meet the requirements.

l There is a problem with the circuit breaker’s communication address configuration. l The communication parameter settings are mismatched.

1. Verify that the communication cable is securely connected to the circuit breaker terminals and that there are no wiring errors.

2. Check whether the A and B ends of the communication line are connected in reverse; if so, correct the wiring.

3. Verify that the communication distance and wiring configuration meet the specified requirements.

4. Verify that the circuit breaker’s communication address is configured correctly and does not conflict with other devices.

10 The smart controller displays “ERR9”. The temperature around the controller is too high. Lower the ambient temperature

 

CW3R Series Intelligent Vacuum Universal Circuit Breaker

Serial number Technical issue Possible causes Inspection and Troubleshooting Methods
1 Circuit breaker tripped (fault indicator light on) Overload trip (long-time delay indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. Analyze the load and grid operating conditions;

3. If an overload is confirmed, immediately identify and rectify the fault.

4. If the actual operating current does not match the long-time delay setting current, adjust the long-time delay setting current to reflect the actual operating current, ensuring proper protective coordination.

5. Press the reset button to reclose the circuit breaker.

Short-circuit fault tripping (short-time delay or instantaneous indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. Check the setpoints of the smart controller;

4. Inspect the circuit breaker to ensure it is in good condition and verify that it can be closed and operated.

5. Press the reset button to reclose the circuit breaker.

Ground fault tripping (ground fault indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. If no ground fault is detected, verify that the ground-fault current setting is appropriate and matches the actual protection requirements; if the setting is incorrect, adjust the ground-fault current setting accordingly.

4. Press the reset button to reclose the circuit breaker.

Undervoltage release tripping

1. Check whether the supply voltage is below 70% of Us;

2. Check whether the undervoltage release and the control unit are malfunctioning.

Mechanical interlock operation Inspect the operating status of two circuit breakers equipped with mechanical interlocks.
2 The circuit breaker cannot be closed. The undervoltage release has not been energized.

1. Has the undervoltage release been energized?

2. Check whether the supply voltage is below 85% of Us;

3. Check whether the undervoltage release and the control unit are malfunctioning; if a fault is confirmed, replace the undervoltage release.

The reset button does not reset. Press the reset button to reclose the circuit breaker.
The drawer-type circuit breaker has not been fully pushed into place. Move the drawer-type circuit breaker into the correct position (it will be locked in either the “connected” or “test” position).
Poor contact in the secondary circuit of a drawer-type circuit breaker. Inspect the secondary circuit contacts and eliminate any issues.
Circuit breaker not pre-charged

1. Verify that the motor control power supply is connected and that the voltage is at least 85% of the rated voltage (Us).

2. Inspect the motor’s energy-storage mechanism for any malfunctions.

Mechanical interlocking operation; the circuit breaker is locked. Check whether the mechanical interlocks of all circuit breakers are functioning properly.
Closing solenoid issue

1. Verify that the closing solenoid’s supply voltage is ≥85% of Us.

2. If the closing solenoid is defective and fails to engage, it should be replaced.

3 The circuit breaker trips after closing.

Trip immediately

Time-delay tripping

1. If a short-circuit current is present in the circuit during closing, locate and eliminate the fault.

2. Check whether there is an overload current in the circuit, and locate and eliminate any faults.

3. The circuit breaker mechanism shall be inspected to ensure it is in good condition;

4. Verify that the setpoints of the intelligent controller are appropriate; if not, reset them accordingly.

5. Press the reset button to reclose the circuit breaker.

4 The circuit breaker cannot trip.

l cannot trip the circuit breaker remotely.

The circuit breaker cannot be opened by the trip button.

1. Verify that the shunt trip circuit connections are secure and inspect the shunt trip for any faults; if a fault is confirmed, replace the shunt trip.

2. Inspect the operating mechanism for any mechanical malfunctions.

3. Is the voltage of the shunt trip device below 85%?

5 The circuit breaker cannot store energy.

l cannot be manually energized.

l cannot store energy electrically

1. Verify that the control power supply voltage of the electric energy storage device is ≥85% of Us, and check for any issues with the circuit connections.

2. Check the motor for any issues;

3. Energy storage system failure.

6 A drawer-type circuit breaker cannot be withdrawn when it is in the “open” position.

l The latch was not held down l The joystick was not pulled out

The circuit breaker has not fully reached the “open” position.

Press and hold the lock button. Pull out the lever. Fully swing the circuit breaker to the “OFF” position.
7 The drawer-type circuit breaker cannot be rocked into the “connected” position. Foreign objects have fallen into the drawer housing, jamming the extension mechanism, or the gears of the extension mechanism are damaged. Inspect for foreign objects and assess the condition of the rack and pinion.
8 The smart controller’s screen is blank.

The smart controller is not powered on.

The auxiliary power input voltage is abnormal.

The secondary output voltage of the base transformer is abnormal.

The connection between the secondary output of the base transformer and the controller is unreliable.

1. Verify that the smart controller’s power supply is properly connected.

2. Disconnect the power supply to the smart controller, then reconnect it. If the fault persists, the controller may be defective and should be replaced.

9 Communication is abnormal.

The communication cable is not reliably connected to the circuit breaker terminal.

The polarity of communication lines A and B is reversed.

The communication distance and connection method have issues and do not meet the requirements.

l There is a problem with the circuit breaker’s communication address configuration.

l Communication parameter settings do not match

1. Verify that the communication cable is securely connected to the circuit breaker terminals and that there are no wiring errors.

2. Verify that the A and B ends of the communication cable are not reversed; if they are, correct the wiring.

3. Verify that the communication distance and wiring configuration meet the specified requirements.

4. Verify that the circuit breaker’s communication address is configured correctly and does not conflict with other devices.

10 The smart controller displays “ERR9”. The temperature around the controller is too high. Lower the ambient temperature

 

CW3V Series Intelligent Vacuum Universal Circuit Breaker

Serial number Technical issue Possible causes Inspection and Troubleshooting Methods
1 Circuit breaker tripped (fault indicator light on) Overload trip (long-time delay indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. Analyze the load and grid operating conditions;

3. If an overload is confirmed, immediately identify and rectify the fault.

4. If the actual operating current does not match the long-time delay setting current, adjust the long-time delay setting current to reflect the actual operating current, ensuring proper protective coordination.

5. Press the reset button to reclose the circuit breaker.

Short-circuit fault tripping (short-time delay or instantaneous—indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. Check the setpoints of the smart controller;

4. Inspect the circuit breaker to ensure it is in good condition and confirm that it can be closed and operated.

5. Press the reset button to reclose the circuit breaker.

Ground fault tripping (ground fault indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, promptly locate and rectify the fault.

3. If no ground fault is detected, verify that the ground-fault current setting is appropriate and matches the actual protection requirements; if the setting is incorrect, adjust the ground-fault current setting accordingly.

4. Press the reset button to reclose the circuit breaker.

Undervoltage release tripping

1. Check whether the supply voltage is below 70% of Us;

2. Check whether the undervoltage release and the control unit are malfunctioning.

Mechanical interlock operation Inspect the operating status of two circuit breakers equipped with mechanical interlocks.
2 The circuit breaker cannot be closed. The undervoltage release has not been energized.

1. Has the undervoltage release been energized?

2. Check whether the supply voltage is below 85% of Us;

3. Check whether the undervoltage release and the control unit are malfunctioning; if a fault is confirmed, replace the undervoltage release.

The reset button does not reset. Press the reset button to reclose the circuit breaker.
The drawer-type circuit breaker has not been fully pushed into place. Move the drawer-type circuit breaker to the fully engaged position (it will be locked in either the “Connect” or “Test” position).
Poor contact in the secondary circuit of a drawer-type circuit breaker. Inspect the secondary circuit contacts and eliminate any issues.
Circuit breaker not pre-charged

1. Verify that the motor control power supply is connected and that the voltage is at least 85% of the rated voltage (Us).

2. Inspect the motor’s energy-storage mechanism for any malfunctions.

Mechanical interlocking operation; the circuit breaker is locked. Check whether the mechanical interlocks of all circuit breakers are functioning properly.
Closing solenoid issue

1. Verify that the closing solenoid’s supply voltage is ≥85% of Us.

2. If the closing solenoid is defective and fails to engage, it should be replaced.

3 The circuit breaker trips after closing. Instantaneous tripping, time-delay tripping

1. If a short-circuit current is present in the circuit during closing, locate and eliminate the fault.

2. Check whether there is an overcurrent in the circuit, and locate and eliminate any faults.

3. The circuit breaker mechanism shall be inspected to ensure it is in good condition;

4. Verify that the setpoints of the intelligent controller are appropriate; if not, reset them accordingly. 5. Press the reset button to reclose the circuit breaker.

4 The circuit breaker cannot trip.

l cannot trip the circuit breaker remotely.

The circuit breaker cannot be opened by the trip button.

1. Verify that the shunt trip circuit connections are secure and inspect the shunt trip for any faults; if a fault is confirmed, replace the shunt trip.

2. Inspect the operating mechanism for any mechanical malfunctions.

3. Is the voltage of the shunt trip device below 85%?

5 The circuit breaker cannot store energy.

l cannot be manually energized.

L cannot store energy electrically.

1. Verify that the control power supply voltage of the electric energy storage device is ≥85% of Us, and inspect the circuit connections for any issues.

2. Check the motor for any issues;

3. Energy storage system failure.

6 A drawer-type circuit breaker cannot be withdrawn when it is in the “open” position.

lDid not hold the latch

The joystick has not been pulled out.

The circuit breaker has not fully reached the “open” position.

Press and hold the lock button. Pull out the lever. Swing the circuit breaker fully to the “OFF” position.
7 The drawer-type circuit breaker cannot be rocked into the “connected” position. Foreign objects have fallen into the drawer housing, jamming the insertion mechanism, or the gears of the insertion mechanism are damaged. Inspect for foreign objects and assess the condition of the rack and pinion.
8 The smart controller’s screen is blank.

The smart controller is not powered on.

The auxiliary power input voltage is abnormal.

The secondary output voltage of the base transformer is abnormal.

The secondary output of the base transformer is not reliably connected to the controller.

1. Verify that the smart controller’s power supply is properly connected.

2. Disconnect the power supply to the smart controller, then reconnect it. If the fault persists, the controller may be defective and should be replaced.

9 Communication is abnormal.

The communication cable is not reliably connected to the circuit breaker terminal.

The polarity of communication lines A and B is reversed.

The communication distance and connection method have issues and do not meet the requirements.

l There is a problem with the circuit breaker’s communication address configuration.

l Communication parameter settings do not match

1. Verify that the communication cable is securely connected to the circuit breaker terminals and that there are no wiring errors.

2. Verify that the A and B ends of the communication cable are not reversed; if they are, correct the wiring.

3. Verify that the communication distance and wiring configuration meet the specified requirements.

4. Verify that the circuit breaker’s communication address is configured correctly and does not conflict with other devices.

10 The smart controller displays “ERR9”. The temperature around the controller is too high. Lower the ambient temperature

 

CW3 Series Intelligent Molded Case Circuit Breakers

Serial number Technical issue Possible causes Inspection and Troubleshooting Methods
1 Circuit breaker tripped (fault indicator light on) Overload trip (long-time delay indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. Analyze the load and grid operating conditions;

3. If an overload is confirmed, immediately identify and rectify the fault.

4. If the actual operating current does not match the long-time delay setting current, adjust the long-time delay setting current to reflect the actual operating current, ensuring proper protective coordination.

5. Press the reset button to reclose the circuit breaker.

Short-circuit fault tripping (short-time delay or instantaneous—indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, immediately locate and eliminate the fault.

3. Check the setpoints of the smart controller;

4. Inspect the circuit breaker to ensure it is in good condition and confirm that it can be closed and operated.

5. Press the reset button to reclose the circuit breaker.

Ground fault tripping (ground fault indicator light on)

1. On the intelligent controller, verify the breaking current value and the operating time.

2. If a short circuit is confirmed, immediately locate and eliminate the fault.

3. If no ground fault is detected, verify that the ground-fault current setting is appropriate and matches the actual protection requirements; if the setting is incorrect, adjust the ground-fault current setting accordingly.

4. Press the reset button to reclose the circuit breaker.

Undervoltage release tripping

1. Check whether the supply voltage is below 70% of Us;

2. Check whether the undervoltage release and the control unit are malfunctioning.

Mechanical interlock operation Inspect the operating status of two circuit breakers equipped with mechanical interlocks.
2 The circuit breaker cannot be closed. The undervoltage release has not been energized.

1. Has the undervoltage release been energized?

2. Check whether the supply voltage is below 85% of Us;

3. Check whether the undervoltage release and the control unit are malfunctioning; if a fault is confirmed, replace the undervoltage release.

The reset button does not reset. Press the reset button to reclose the circuit breaker.
The drawer-type circuit breaker has not been fully pushed into place. Slide the drawer-type circuit breaker into place (it will be locked in either the “ON” or “TEST” position).
Poor contact in the secondary circuit of a drawer-type circuit breaker. Inspect the secondary circuit contacts and eliminate any issues.
Circuit breaker not pre-charged

1. Verify that the motor control power supply is connected and that the voltage is at least 85% of the rated voltage (Us).

2. Inspect the motor’s energy‑storage mechanism for any malfunctions.

Mechanical interlocking operation; the circuit breaker is locked. Check whether the mechanical interlocks of all circuit breakers are functioning properly.
Closing solenoid issue

1. Verify that the closing solenoid’s supply voltage is ≥85% of Us.

2. If the closing solenoid is defective and fails to engage, it should be replaced.

3 The circuit breaker trips after closing. Instantaneous tripping, time-delay tripping

1. If a short-circuit current is present in the circuit during closing, locate and eliminate the fault.

2. Check whether there is an overload current in the circuit, and locate and eliminate any faults.

3. The circuit breaker mechanism shall be inspected to ensure it is in good condition;

4. Verify that the setpoints of the intelligent controller are appropriate; if not, reset them accordingly.

5. Press the reset button to reclose the circuit breaker.

4 The circuit breaker cannot trip. l The circuit breaker cannot be tripped remotely. l The circuit breaker cannot be tripped by the trip button.

1. Verify that the shunt trip circuit connections are secure and inspect the shunt trip for any faults; if a fault is confirmed, replace the shunt trip.

2. Inspect the operating mechanism for any mechanical malfunctions.

3. Is the shunt trip coil voltage below 85%?

5 The circuit breaker cannot store energy. l Cannot be manually energized l Cannot be electrically energized

1. Verify that the control power supply voltage of the electric energy storage device is ≥85% of Us, and check for any issues with the circuit connections.

2. Check the motor for any issues; 3. Fault in the energy-storage mechanism.

6 A drawer-type circuit breaker cannot be withdrawn when it is in the “open” position. l The lock has not been held down l The lever has not been pulled out l The circuit breaker has not fully reached the “open” position Press and hold the lock button. Pull out the lever. Fully swing the circuit breaker to the “OFF” position.
7 The drawer-type circuit breaker cannot be rocked into the “connected” position. Foreign objects have fallen into the drawer housing, jamming the insertion mechanism, or the gears of the insertion mechanism are damaged. Inspect for foreign objects and assess the condition of the rack and pinion.
8 The smart controller’s screen is blank.

The smart controller is not powered on.

The auxiliary power input voltage is abnormal.

The secondary output voltage of the base transformer is abnormal.

The secondary output of the base transformer is not reliably connected to the controller.

1. Verify that the smart controller’s power supply is properly connected.

2. Disconnect the power supply to the smart controller, then reconnect it. If the fault persists, the controller may be defective and should be replaced.

9 Communication is abnormal.

The communication cable is not reliably connected to the circuit breaker terminal.

l The A and B ends of the communication line are connected in reverse. l There are issues with the communication distance and connection method that do not meet the requirements.

l There is a problem with the circuit breaker’s communication address configuration.

l Communication parameter settings do not match

1. Verify that the communication cable is securely connected to the circuit breaker terminals and that there are no wiring errors.

2. Check whether the A and B ends of the communication cable are connected in reverse; if so, correct the wiring.

3. Verify that the communication distance and wiring configuration meet the specified requirements.

4. Verify that the circuit breaker’s communication address is configured correctly and does not conflict with other devices.

10 The smart controller displays “ERR9”. The temperature around the controller is too high. Lower the ambient temperature

 

CM5XL-125 Miniature Molded Case Circuit Breaker with Residual Current Protection

Fault Description Possible causes Troubleshooting
The circuit breaker is used for motor protection; it trips during the starting process, resulting in a failed start. 1) If the motor is started directly, the starting current will be at least eight times the rated operating current, and may even exceed ten times. If the instantaneous overcurrent protection setting multiplier is improperly selected, the circuit breaker will trip during startup, preventing the motor from completing its start-up sequence.

1) Is the connected load a motor that requires direct-on-line starting, and what is the inrush current?

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting current.

2) If the distribution cabinet is located far from the equipment, resulting in significant line voltage drop, the motor terminal voltage will fall below its rated voltage, causing the starting current to increase and triggering a trip.

1) Determine the motor terminal voltage (P = IUcos Φ);

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting current.

3) If the motor is started under load, verify that the load is normal. Any signs of stalling or abnormal noises in the mechanical components can lead to poor operation, resulting in difficult starting, a sudden surge in current, and excessively long start-up times, which may trigger a trip. Additionally, equipment such as pumps and conveyors, when started under load, may trip if the start-up duration exceeds the allowable limit.

1) Inspect the mechanical condition of the motor (and its load).

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting current.

During operation, the circuit breaker occasionally trips. 1) Overload tripping caused by three-phase load imbalance 1) Determine whether the three-phase currents are relatively balanced.
2) If the cross-section of the connecting cable or copper busbar is too small, it can overheat, causing the circuit breaker to trip.

1) Determine the cross-sectional area and length of the connecting cable or copper busbar.

2) Select the appropriate cross-sectional area of connecting cables or busbars according to the sample specifications.

3) Select the appropriate length of connecting cables or busbars.

3) If the connecting screws are not tightened or there is poor contact, the contact resistance will increase, leading to significant heat generation and even melting, which can cause the circuit breaker to trip.

1) Verify that the connections between the circuit breaker and the cable and copper busbar are secure.

2) Tighten the connection screws between the circuit breaker and the cable and copper busbar.

Circuit breaker trips due to leakage current. 1) A three-phase circuit breaker is selected, but the presence of single-phase loads with a neutral conductor or control circuits on the load side causes the vector sum of the load-side currents to exceed the residual current setting, resulting in tripping. 1) Inspect the circuit breaker’s status on-site; if no tripping failure is observed, the product shall be deemed to be in normal condition.
2) The total residual current in the system exceeds the set residual current threshold. 2) Test the characteristics to determine whether the circuit breaker is qualified.
3) The tripping speed of the residual current protection device in the circuit breaker is faster than that of the downstream residual current‑protected circuit breaker. 3) Select circuit breakers appropriately.

A short-circuit overreach trip occurs during the operation of a circuit breaker. There may be two possible scenarios:

1) The molded-case circuit breaker does not trip, while the universal-type circuit breaker trips;

2) The low-voltage circuit breaker (including molded-case circuit breakers and universal-type circuit breakers) does not trip, while the high-voltage protective device trips.

 

Typically, improper coordination of protective characteristics among series‑connected circuit breakers results in inadequate protection. When conducting analysis, it is essential to consider the line configuration, including the length and cross‑sectional area of the connecting cables, as well as the duration of short‑circuit faults.

1) Inspect the circuit breaker’s status on-site; if no tripping‑lockout phenomenon is observed, the product shall be deemed to be in normal condition.

2) Test characteristics to determine whether the circuit breaker is qualified or not;

3) Select circuit breakers appropriately.

CM5X-125 Miniature Molded Case Circuit Breaker

Fault Description Possible causes Troubleshooting
The circuit breaker is used for motor protection; it trips during the starting process, resulting in a failed start. 1) If the motor is started directly, the starting current is at least eight times the rated operating current, and may even exceed ten times. If the instantaneous overcurrent protection setting multiplier is improperly selected, the circuit breaker will trip during startup, preventing the motor from completing its start-up sequence.

1) Is the connected load a motor that requires direct-on-line starting, and what is its starting current?

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting.

2) If the distribution cabinet is located far from the equipment, resulting in significant line voltage drop, the motor terminal voltage will fall below its rated voltage, causing the starting current to increase and triggering a trip.

1) Determine the motor terminal voltage (P = IUcos Φ);

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting current.

3) If the motor is started under load, verify that the load is operating normally. Any signs of stalling or abnormal noises in the mechanical components can lead to poor operation, resulting in difficult starting, a sudden surge in current, and excessively long start-up times, which may trigger a trip. Additionally, equipment such as pumps and conveyors, when started under load, may trip if the start-up duration exceeds the allowable limit.

1) Inspect the mechanical condition of the motor (and its load).

2) Appropriately determine the circuit breaker’s rated current and the multiple of the instantaneous trip setting current.

During operation, the circuit breaker occasionally trips. 1) Overload tripping caused by three-phase load imbalance. 1) Determine whether the three-phase currents are relatively balanced.
2) If the cross-section of the connecting cable or copper busbar is too small, it can overheat, causing the circuit breaker to trip.

1) Determine the cross-sectional area and length of the connecting cable or copper busbar.

2) Select the appropriate cross-sectional area of connecting cables or busbars according to the sample specifications.

3) Select the appropriate length of connecting cables or busbars.

3) If the connecting screws are not tightened or there is poor contact, the contact resistance will increase, leading to significant heat generation and even melting, which can cause the circuit breaker to trip.

1) Verify that the connections between the circuit breaker and the cable and copper busbar are secure.

2) Tighten the connection screws between the circuit breaker and the cable or copper busbar.

4) During plug-in or pull-out installation, if the connector is loose and makes poor contact, it can overheat severely, causing a circuit breaker trip.

1) Determine the contact condition of the plug;

2) Reliable connection plug.

A short-circuit overreach trip occurs during the operation of a circuit breaker. There may be two possible scenarios:

1) The molded-case circuit breaker does not trip, while the universal-type circuit breaker trips;

2) The low-voltage circuit breaker (including molded-case circuit breakers and universal-type circuit breakers) does not trip, while the high-voltage protective device trips.

Typically, improper coordination of protective characteristics among series‑connected circuit breakers results in inadequate protection. When conducting analysis, it is essential to consider the line configuration, including the length and cross‑sectional area of the connecting cables, as well as the duration of short‑circuit faults.

1) Inspect the circuit breaker’s status on-site; if no tripping failure is observed, the product shall be deemed to be in normal condition.

2) Test the characteristics to determine whether the circuit breaker is qualified or not;

3) Select circuit breakers appropriately.

 

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