Service and Support
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Q

CAP3D Series Automatic Transfer Switches

A
Failure phenomena Possible causes Exclusion methods
No display from the controller Incorrect main circuit wiring or no power to the main circuit Check the main circuit, paying particular attention to the correct N wire
Unreliable plugging of the cable connecting the controller to the body Plugging in of the cable connecting the controller to the body
三Pole product not connected to N wire Access to common/standby N lines
Switch does not change over Product is in manual mode 630 housing body manual/automatic toggle switch to "electrical" position
630 shell holder product with operating handle removed from drawer base operating hole
1600, 4000 shell rack products to confirm cabinet doors are closed
Wrong working mode Check the operating mode of the controller display and set it as required;
Long delay time Check the delay time set by the controller and set it as required
Fault exists Troubleshooting according to controller prompts, or querying fault logs or alarm logs
No access to parameter settings Forgotten password Enter super password 3727
Unable to communicate Broken, shorted or incorrectly polarised communication lines Checking the communication lines
No parameter modification or remote control from the host computer Controller in local mode Setting the controller to remote mode
No communication related menu Unplugged or poorly plugged communication module Reinsert the communication module and make sure it is securely inserted

 

Q

CAP3-630b~4000 Series Automatic Transfer Switches

A
Failure phenomena Possible causes Exclusion methods
No display from the controller Incorrect main circuit wiring or no power to the main circuit Check the main circuit, paying particular attention to the correct N wire
unreliable plugging of the connection cable to the controller Connect the cable plug to the controller tightly
Switch does not change over Wrong working mode Check the operating mode of the controller display and set it as required;
Long delay time Check the delay time set by the controller and set it as required
Fault exists Troubleshooting according to controller prompts, or querying fault logs or alarm logs
No access to parameter settings Forgotten password Enter super password 3727
Unable to communicate Broken, shorted or incorrectly polarised communication lines Checking the communication lines
No parameter modification or remote control from the host computer Controller in local mode Setting the controller to remote mode
No communication related menu Unplugged or poorly plugged communication module Reinsert the communication module and make sure it is securely inserted

 

Q

CAP3-16~630 Series Automatic Transfer Switches

A
Failure phenomena Possible causes Exclusion methods
The display controller does not show anything Incorrect main circuit wiring or no power to the main circuit Check the main circuit, paying particular attention to the correct N wire
Unreliable plugging of the cable connecting the iH controller to the body Plugging in of the cable connecting the controller to the body
Three-pole product not connected to N wire Access to common/standby N lines
Switch does not change over Product is in manual mode Product body manual/automatic toggle switch to "electrical" position
Remove the operating handle from the drawer base (for pull-out, bypass type products)
Wrong working mode Check the operating mode on the display controller and set it as required
Long delay time Check the delay time on the display controller and set it as required;
Fault exists Troubleshooting according to display controller prompts, or querying fault logs or alarm logs
No access to parameter settings Forgotten password Enter super password 3727
Unable to communicate Broken, shorted or incorrectly polarised communication lines Checking the communication lines
No parameter modification or remote control from the host computer Controller in local mode Setting the controller to remote mode
No communication related menu Unplugged or poorly plugged communication module Reinsert the communication module and make sure it is securely inserted
No current related menu Current module unplugged or poorly plugged Reinsert the current module and make sure it is securely inserted
No programmable I/O related menus Programmable I/O modules unplugged or poorly plugged Re-insert the programmable I/O modules and make sure they are securely inserted
No power generation related menu Unplugged or poorly plugged power generation module Reinsert the power generation module and make sure it is securely inserted

 

Q

CAP2 Series Automatic Transfer Switches

A
Failure phenomena Possible causes Exclusion methods
The display controller does not show anything Incorrect main circuit wiring or no power to the main circuit Check the main circuit, paying particular attention to the correct N wire
Switch does not change over Wrong working mode Check the operating mode on the display controller and configure as required; check the operating mode knob on the operating mechanism and set as required;
Long delay time Check the delay time on the display controller and set it as required
No access to parameter settings Forgotten password Enter Super Password: 3727
Unable to communicate Broken, shorted or incorrectly polarised communication lines Checking the communication lines
Parameters cannot be modified by the host computer or cannot be controlled remotely Controller in local mode Setting the controller to remote mode

 

Q

CAP1 Series Automatic Transfer Switches

A
Failure phenomena Possible causes
No display from the controller

l Switch body inlet line not connected

 l No power to the switch body inlet line

 l Bad connection of the control cable

Controller commonly used undervoltage light on at the same time

l Reverse connection of the common incoming wires of the switch body

 l Poor connection of the control cable

E controller fault light flashing

l Bad connection of the control cable

 l Stuck switch body

Z controller LCD indicates common or standby closing fault

l Bad connection of the control cable

 l Stuck switch body

Switch does not change over l Incorrectly set operating mode

 

Q

CA1 Series Automatic Transfer Switches

A
Failure phenomena Possible causes Exclusion methods
Fault light keeps flashing Switch tripping due to overload or short circuit Remove the wiring fault and press the "reset" button on the controller
Adapter undervoltage and overvoltage lights always on Wrong wiring; lightning strike or long-term overvoltage causing damage to the adaptor Replacement adapters
The controller does not work in "automatic" mode, and one of the "common" and "standby" (or "power") modes does not work Figure 9 Figure 9
The controller does not work in "auto", "normal" mode, "standby" (or "power") mode forces normal Figure 10 Figure 10
Controller display not normal Figure 11 Figure 11
No display from the controller Figure 12 Figure 12

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